Retention, Referrals, Results
richichiadmin2023-05-24T16:11:09-04:00Retention, Referrals, Results May 24, 2023 | 6:30 PM – 7:30 PM Speakers: Keira Smale & Rod Hausmann Retention, referrals, and results of clients are essential elements for business success. Retention refers to the ability to keep existing customers engaged and satisfied with the products or services offered. By prioritizing customer retention, businesses can foster loyalty, build long-term relationships, and minimize customer churn. Referrals involve leveraging satisfied customers to generate new business opportunities. When customers have positive experiences, they are more likely to recommend the business to others, resulting in valuable word-of-mouth marketing and an expanded customer [...]